Shipping policy
# SHIPPING POLICY
Last updated: September 2026
At KAMONÉ, each artwork is created to order and produced specifically after your purchase is confirmed.
Because our artworks are made to order, production and delivery times may vary depending on the artwork, destination, and production location.
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## ORDER PROCESSING
Orders are generally sent into production after payment has been successfully confirmed.
Please note that production begins specifically for each order. For this reason, we may not be able to cancel or modify an order once production has started.
If you need to request a cancellation or modification, please contact us as soon as possible after placing your order.
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## PRODUCTION TIME
Most KAMONÉ artworks are produced on demand.
Production times may vary depending on the artwork and production requirements.
As a general guideline, please allow approximately:
2–7 business days for production
before your order is shipped.
Production times may be longer during holidays, peak seasons, or periods of high demand.
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## SHIPPING TIME
Shipping times vary depending on:
- Delivery destination
- Production location
- Artwork size
- Shipping carrier
- Customs processing
- Local delivery conditions
Estimated shipping times after production:
United States: 3–5 business days
Selected international destinations: 3–10 business days
These estimates apply after production is complete and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, artwork size, carrier, customs processing, and local delivery conditions.
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## COMPLIMENTARY SHIPPING
KAMONÉ offers complimentary standard shipping to destinations currently available at checkout.
Shipping availability may vary depending on the artwork and delivery destination.
For destinations not currently available at checkout, please contact us to inquire about shipping availability.
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## INTERNATIONAL SHIPPING
KAMONÉ currently ships to selected international destinations.
International orders may be subject to import duties, import VAT or GST, customs fees, brokerage fees, or other charges imposed by the destination country or relevant authorities.
Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.
KAMONÉ is not responsible for delays caused by customs clearance procedures.
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## TRACKING
Tracking information will be provided when available.
Once your order has been shipped, you may receive a shipping confirmation containing tracking details.
Please note that tracking availability may vary depending on the destination and shipping carrier.
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## SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
KAMONÉ cannot guarantee changes to the shipping address once an order has entered production or has been shipped.
Please review your shipping information carefully before completing your purchase.
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## FAILED OR UNDELIVERABLE SHIPMENTS
If an order is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply for reshipment.
Refund eligibility for returned or undeliverable orders will be reviewed in accordance with our Return & Refund Policy.
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## LOST OR DELAYED SHIPMENTS
If your order appears to be lost or significantly delayed, please contact us and we will review the situation with the relevant production or shipping provider.
We will make reasonable efforts to assist in resolving delivery issues. However, shipping delays caused by carriers, customs authorities, weather conditions, or other circumstances outside KAMONÉ's control may occur.
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## DAMAGED SHIPMENTS
Please inspect your artwork upon delivery.
If your artwork arrives damaged, please contact us within 14 days of delivery and provide:
- Your order number
- Clear photographs of the damaged artwork
- Clear photographs of the packaging
Please retain the original packaging until the issue has been resolved.
For more information, please refer to our Return & Refund Policy.
## CERTIFICATE OF AUTHENTICITY
Each KAMONÉ limited edition artwork includes an individually issued Certificate of Authenticity (CoA). Each certificate is prepared specifically for the corresponding artwork and edition number and is printed on Hahnemühle German Etching 310gsm paper.
The Certificate of Authenticity is produced and shipped separately from the artwork. As a result, your artwork and Certificate of Authenticity may be dispatched separately and may arrive at different times.
Where available, an appropriate shipping method is selected for the Certificate of Authenticity based on the destination and available tracking options.
KAMONÉ does not charge an additional shipping fee for the separate shipment of the Certificate of Authenticity. For international shipments, customs duties, import taxes, brokerage, handling, or other destination-country charges may still apply and, where applicable, are the responsibility of the recipient.
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## CONTACT
For questions regarding shipping or delivery, please contact:
KAMONÉ
Email: keiseifukuda@gmail.com